GreenStar PCs Complete System Warranty

Satisfaction Guarantee
GreenStar PCs strives to provide the best customer service available in the industry. If for any reason you are not completely satisfied with your purchase or experience with GreenStar PCs, call (850) 454-4000 immediately for live support and answers to any questions you may have.

Products Covered
All GreenStar PCs Personal Computers systems are covered under this warranty. This includes desktop computers, upgraded computers, and custom ordered computers. All other components, upgrades, software, and peripherals are covered under manufacturer warranty (In most cases two (2) years).

Free Standard One (1) Year Technical Support Coverage
GreenStar PCs will provide unlimited free telephone technical support during business hours (8AM-8PM Monday-Friday) for one (1) year after the purchase date of your product.

Free Standard Technical Support provides coverage for the following issues:
• Installation of the system, limited to the hardware & software included within the purchased system
• Hardware/software issues related to manufacturer defects
• Software related issues not covered within provided manuals

Free Standard One (1) Year Technical Support does not provide coverage for the following issues:
• Hardware/software issues resulting from physically damaged equipment, or any outside influence
• Hardware/software issues resulting from viruses, 3rd party software, and changes to the original manufacturer’s specifications, including lost passwords & deleted files.
• Software training

Product Repair
If a product is determined to be defective, any portion of a system can be shipped back to GreenStar PCs for repair or replacement. The defective product may be replaced with a comparable product.
The defective product will be repaired or replaced and returned to the customer no later than seven (7) days from the date the product was originally received by GreenStar PCs.
If at any time it is determined a problem was related to a reason not covered by our Standard Technical Support coverage, the customer will be charged for all shipping and repair charges (see below for non-warranty rates).
Product failure needs or compliance with the Standard Technical Support coverage will be determined by GreenStar PCs.
For technical support issues not covered within our free Standard Technical Support, or for technical support after the Free One Year Warranty has expired, GreenStar PCs provides Extended Technical Support for a reasonable fee of $50.00 per incident for issues that can be resolved over the telephone. If the issue cannot be resolved via telephone, the product may be sent in for repair or a technician may make a house call (where available). Repair service charges are $75 an hour plus shipping costs.

*per incident and hourly rates are subject to change

The following is an example of common Extended Coverage issues:
• Re-installation of software not resulting from hardware or software failure
• Integration of hardware not part of the original GreenStar PCs system
• Network changes deviating from original manufacturers network settings
• Restoring original manufacturer settings changed by human error or 3rd party technicians

Returns
All GreenStar PCs products may be returned within 45 days of the date of invoice. For all products, the customer is responsible for shipping costs associated with sending the systems back to GreenStar PCs. Any products that are not in “Factory Fresh” or “Like New” condition will be charged a small restocking fee based on the condition of the equipment and value of the original product. The restocking fee will be applied to returns on a per item basis.
Condition of the equipment will be determined by GreenStar PCs. Freight and priority processing charges for all returns are not refundable. We do not accept returns of media (blank cds & dvds). For certain add-on peripherals, returns are also not available.

Shipping Damages
GreenStar PCs is not responsible for damages incurred during shipping. For deliveries en route to the customer, it is the customer’s responsibility to appropriately file a claim with UPS or alternate carrier for re-imbursement of damaged goods.

Warranty Voids
Tampering with hardware or opening hardware casings automatically voids this warranty. The removal of warranty stickers (if present) also voids the warranty as it will be assumed the hardware has been tampered with.

Data Backup and Recovery
GreenStar PCs is not responsible for lost data or damages due to improper backup and recovery practices.

Exclusions
GreenStar PCs is not responsible for damages or lost productivity resulting from hardware or software malfunctions, manufacturing defects or software bugs.